1. Aqara Warranty Coverage

All Aqara Smart Locks are covered by a 2-year on-site warranty. Other Aqara devices are covered by a 2-year parts warranty unless specifically listed under the 1-year or 6-month warranty categories.

Aqara Product Category

Warranty Period & Type

All Aqara Smart Door Locks:
U500, U400, D200i, U100, U300, D100, U50, U200, U200 Lite, A100 & B50

2-Year On-Site

All Aqara devices, except products listed under the 1-year and 6-month warranty categories below

2-Year Parts

G400, G5 Pro & G100

1-Year Parts

W100, W200 & W400

1-Year Parts

Magic Switch S1E, Panel Switch S100, MagicPad S1 Plus & Panel Hub S1 Plus

1-Year Parts

Panel Hub S1 Plus EU (Desktop Version) & Touchscreen Dial V1 EU (Desktop Version)

1-Year Parts

Display Switch V1 EU & Touchscreen Dial V1 EU

1-Year Parts

Roller Shade Controller T1S, Curtain Motors (C3/CD-M01D) & Blind Motors (SRSC-M01/ZNGZDJ20LM)

1-Year Parts

NFC Cards & Rechargeable Batteries

6-Month Parts

2. Warranty Terms and Conditions

    • Warranty Commencement: The warranty takes effect from the date of purchase, as stated on the valid proof of purchase. For products supplied with installation services, the warranty period begins on the date of installation if the installation takes place after the purchase date.
    • Singapore Coverage: This warranty is valid only for products purchased for use within Singapore.
    • On-site Warranty: For valid warranty claims, we will arrange a service appointment at the customer's address within mainland Singapore at no additional cost. Depending on the assessment, defective parts, mortise, or the product set will be replaced.
    • Parts Warranty: Customers are required to bring the defective product to our designated service centre in Singapore for inspection. Depending on the assessment, the defective product will be replaced, or the necessary parts will be replaced.

3. Warranty Exclusions

This warranty does not cover the following:

    • Normal Wear and Tear.
    • Unauthorised Purchases: Products purchased from sources not included in the approved resellers of ours.
    • Invalid Proof of Purchase: Products without valid proof of purchase.
    • Misuse or Unauthorised Modification: Defects or damage resulting from misuse, unauthorised modification, disassembly, or operation contrary to official instructions or manuals.
    • External Damage: Defects or damage caused by excessive heat, liquids, chemicals, or other external factors.
    • Lost or Stolen Products: Products that have been lost or stolen.
    • Free or Promotional Items: Products provided free of charge, including promotional products and gifts.
    • Please note that only for purchase of Aqara products from Haman International authorised dealers, the warranty does not cover the following:
    • Wear and tear, Battery leakage, Aesthetic issues (such as scratches, corrosion, rusts, dents, or fading), Any damage caused by improper use, unauthorized repairs, usage not in accordance with the operation manual, usage or contact of any chemical, impacts from door slam due to non-existence, improper adjustment, or malfunction of door closer, fire, Acts of God, or external factors.

Please register for the e-warranty after purchasing the product.

For any warranty-related inquiries or to request service, please contact our customer support team (+65 6564 4704). We are here to help you enjoy the full benefits of your Aqara smart home.