At Aqara, we are committed to providing reliable and durable smart home products. Our warranty policy ensures that your devices are covered for repairs and replacements, giving you peace of mind and confidence in your smart home investment. Below are the warranty details for our key product categories:
- Smart Door Lock: 2-Year On-Site Warranty
- Smart Laundry Rack: 2-Year On-Site Warranty
- Smart Devices: 2-Year Parts Warranty
Please register for the e-warranty after purchasing the product.
For any warranty-related inquiries or to request service, please contact our customer support team. We are here to help you enjoy the full benefits of your Aqara smart home.
Remarks:
Please note that the warranty does not cover the following:
Wear and tear, Battery leakage, Aesthetic issues (such as scratches, corrosion, rusts, dents, or fading), Any damage caused by improper use, unauthorized repairs, usage not in accordance with the operation manual, usage or contact of any chemical, impacts from door slam due to non-existence, improper adjustment, or malfunction of door closer, fire, Acts of God, or external factors.